Call us @1-800-646-2252

Group FAQ's

Thank you so much for deciding to bring your group to Rancho Leonero. We look forward to hosting your group and offering outstanding service.

Please note that if you will be needing extra services or arrangements, please let us know as we will be happy to accomodate your group. This would include but not be limited to; AV or audio equipment setup for group meetings, special meal arrangements, music or band bookings for events, or outside excursions.

As a large group of 16 people or 8 rooms or more, you will also be eligible for 10% off room rates. 

We also request your understanding that all room cancellations and changes must be made outside of 14 days prior to arrival.

Changes or Cancellations within 14 days prior to arrival are subject to deposit forfeiture.

Thank you for your consideration!

Below are some frequently asked questions that will be helpful for your upcoming trip.

1.) HOW MUCH CASH WILL I NEED?

We recommend bringing at least $400 - $500 cash (dollars) for the taxi, gratuities, or incidentals. There is not an ATM at the Resort, or anywhere nearby and we cannot offer cash advances on credit cards.

2.) Do I need a passport? Do I need a travel Visa?
Yes, you will need a valid passport for travel to Mexico.
The travel visa you need is called an immigration form, and you will get that to fill out when you are on your flight. The cost is included in your airfare.

3.) Do you have beach towels?
We do have beach towels available to borrow from the front desk.

4.) Do I need an adapter?
You will not need an adapter, our outlets are Standard U.S. outlets.

5.) Do you have WIFI? Is there are a charge?
We do have free WIFI. Please ask the front desk for the password.

6.) Do you have hair dryers in the room?
We do not have hair dryers in the rooms, but we do have normal sized hair dryers available to borrow from the front desk.

7.) Do you have toiletries in the bathrooms?
We have simple shampoo packets and soaps.

8.) Are there fridges, TV’s or Coffee Machines in the rooms?
There are no fridges, TV’s or Coffee Machines in the rooms.  If a fridge is required for storing medications, one can be requested.
A free coffee and Tea bar is located in the dining room. Please help yourself to a hot beverage any time!

9.) Are snacks included with the meals?
Snacks are not included in the meals. There is a delicious and affordable appetizer menu available in the bar from 3:00 -6:00

10.) Do you have a gift store?
We do have a gift store with basic amenities.

11.) Can I bring my own alcohol?
Rancho Leonero has a 'No outside alcohol policy', but we do have the least expensive bar drinks/beers available anywhere. Ice cold Beers are $2-$3, Mixed drinks are $5

12.) What is the normal gratuity for the boat crews? How about the hotel staff?

The normal gratuity for boat crews is 10-20% of the boat cost. The hotel staff have a tip box in the front office. We recommend tipping 10 - 15% or so, according to your levels of satisfaction with service.

13.)  How do I bring my fish home?
Bring a 40 quart cooler as luggage, Zip Lock Bags (gallon & quart size) and a sharpie.
Follow your fish to the fish cleaning station, bag your own fish as it’s being cleaned and clearly label your bags (don’t forget to tip the fish cleaner).  We have a walk in freezer for guest’s use, so place your bagged fish on a shelf.

Pack your frozen fish in your cooler and check it as luggage (do NOT add any ice). There is also an off-site company (The East Cape Smoke House) that you can request to pick up your fish at the dock and flash freeze or smoke your fresh catch. ($2-$5/lb.)

14.) How do I get to the Ranch from the Airport?
About one week prior to your arrival, please call or email us your flight details: Airline, Flight #, Arrival time and the # in your party.  You will receive an email directly from the taxi company with a transfer voucher you can print and present the driver. Once you land in San Jose Del Cabo, go through customs and exit the terminal. You will see the driver with a Rancho Leonero sign waiting for you. Please pay the driver directly and in cash. It is $90 for 2 people/$100 for 3-5 people/over 6 people $20 per person, each way. You can arrange the return taxi at the front desk of the Ranch the day before you check out.